Refund policy

At The Local Standard we want you to love what you order. This policy explains how returns and refunds work.

Cooling-off period

You have seven days from the day you receive your order to cancel it and return it for a refund, without giving a reason. If we do not hear from you within that time, the item can no longer be returned or refunded.

Condition of items

Returned items must be unworn, unwashed, and in their original condition with tags still attached.

Refunds only

We offer refunds only. We do not offer exchanges, including for size. Please check the size guide on the product page before ordering.

Return shipping

If you are returning an item because you changed your mind, you are responsible for the cost of return shipping.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or not what you ordered, please contact us as soon as possible with your order number and a photo. We will cover the full cost of return shipping and refund you.

How to start a return

Email us at thelocalstandardsa@gamil.com with your order number, and we will send you the return details.

Processing time

Once we receive your returned or faulty item, we will get back to you within two business days to confirm it has arrived and been checked. Your refund is processed only after that confirmation.